I will say, the staff in all departments, as usual, is extremely friendly and warm, and I always enjoy my time playing in the casino. It just seems like an unnecessary hassle for the guests and housekeeping.

There's not even a coffee maker in the room if one wants coffee, he or she has to phone housekeeping and they send the guest all the stuff that should be in the room already. Housekeeping has never returned to the pre-covid standards where they make your bed, clean your room, or give you fresh towels every day. And other than WiFi, I don't see what the resort fee is paying for. In all other casinos, a comped room is a comped room. I'm not sure how accurate this is, since I have had other casino hosts at Horseshoe eliminate the resort fees for me in the past.

In the past, I have tried to get a casino host to cover the resort fees for me and have been told that they simply are not able to it. While I'm on comps, I'd like to say that I take issue with casinos - mostly Caesars properties - that give you a three-night complimentary stay, but then charge you $56 in resort fees. To me, that's one of the biggest draws of going to Tunica for a gambling trip - the easy comps. Later, at the casino, I was told that floor supervisors (not their fault) were no longer able to give out food comps to players after a playing session. And, seeing that this was late July, one would think that any pool issues would have been resolved by this point of the summer. I had checked the forecast for all three days of my stay, and it was supposed to be sunny the whole time, and I was really looking forward to catching some rays and relaxing by the pool.

Upon check-in, I was told the pool area was closed and had been all summer because of an issue they were having with it. I was a bit disappointed with Horseshoe this time around.

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